THE CLIENT
A leading and fully licensed payment service provider offering digital banking technology, Point-of-Sale (POS) Terminals and business management solutions.
Serving both financial institutions and small businesses in retail and digital commerce, based in Saudi Arabia.
THE CHALLENGE
Client was looking into evolving its Customer Experience for the future.
Rooted in the same values as always with an evolutionary leap in customer delightfulness and simplicity while laying the foundation for the future for a true ecosystem of value added products.
Supported by an unified set of principles and goals.
Rethink merchant and back office operations.
Transform the way merchants interact with your ecosystem by modernizing every touch-point: from onboarding to daily operations. A streamlined, intuitive merchant management portal empowers teams to work smarter, not harder.
Remove complexity.
By streamlining every interaction customers can focus on what truly matters.
The goal was to eliminate unnecessary steps, consolidate information, and simplify workflows.
Delightful omni-channel customer experience.
Unified journey that feels consistent, intuitive, and engaging across every channel, whether customers interact through web, mobile, in‑store systems, or support teams.
A truly omni‑channel approach ensures that no matter where the interaction begins, it continues smoothly without friction or repetition.
Transform consumer
pain-points into opportunities.
Provide full information and control to users to enable self-servicing.
- New onboarding
- Updated user interface
- Simplified menu navigation
- Efficient guidance
- Improved shop experience
- Faster support
- Configurable and flexible system management
- Built with a Design System accelerating innovation and delivery
